Return / Exchange

Is it possible to return/exchange goods?

1. If, before buying a product, you have doubts about the size/color/quality/model of the purchase - you can always contact us by e-mail. by mail: info@dudu.lt
2. We will help and advise you on issues of interest.
3. If, however, the received product did not meet your expectations, please inform us about it within 30 days by e-mail: info@dudu.lt
4. Items can be returned or exchanged - just send us an email. by mail info@dudu.lt and we will provide you with all the information.
5. Important! The return shipping costs for the returned or exchanged item must be paid by the buyer. Socks and underwear are not returnable.

Within 30 calendar days, you can:

• change to another model
• return the product and recover the money paid

Please note that returned or exchanged goods must be:

• Have not lost their value - must not be used, not damaged, not scratched or otherwise damaged
• Without loss of commercial appearance
• The package must not be torn or destroyed
• If we receive goods that do not meet these requirements, we reserve the right not to accept returned goods.

After receiving your returned product, we undertake to inform you within 14 calendar days whether the product meets the return/exchange criteria and to replace the product or return the money you paid for it.

Additional information:

The return and exchange of goods is carried out in accordance with the rules for the return and exchange of goods and the rules for the sale of goods and the provision of services when contracts are concluded using means of communication.

Underwear, socks, glasses, protective screens to protect the eyes and earplugs are not exchangeable or accepted in accordance with Clause 18 of the Return and Exchange Policy.